We want all of our customers to be satisfied and happy with their product. We know we can't please everyone but we try very hard at kendamanation!
All sales are final once they are placed. If there is an issue with your order then please contact firstname.lastname@example.org and we do our best to make you a happy customer.
All of our Kendamas ship in new condition, if for some reason you have an issue with your kendama when you receive it please email email@example.com and we will replace any defective products that have not been used.